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Privacy Policy
PRIVACY STATEMENT
We take your privacy seriously and this privacy statement explains how we collect, use, share and process your information.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
Promoting Safety and Security
We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
Here is a description of the types of personal data we may collect and how we may use it:
What Personal Data We Collect
ⅰ. Data you provide:
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.
ⅱ. Data about the use of our services and products:
When you visit our websites, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.
How We Use Your Personal Data
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
ⅰ. Providing, improving, and developing our products and services:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
ⅱ. Communicating with you:
Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please Contact Us to opt-out. We also may use your data to process and respond to your requests when you Contact Us. Subject to your prior express consent, we may share your personal data with third-party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.
Definition of "Cookies"
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
Disclosure of Personal Data
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
Data Disclosure or Storage, Transfer, and Processing
ⅰ. Fulfillment of legal obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
ⅱ. For the purpose of reasonable implementation or application of this article:
We may share personal data with all our affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
ⅲ. Legal Compliance and Security or Protect Other Rights
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may Contact Us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
Third-Party Websites and Services
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such a policy because of the third party's privacy policy. Our websites, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
Data Security, Integrity, and Retention
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and Contact Us to close any account you may have created.
Applicable Law
We are committed to protecting your personal information and the rights set out in this Policy reflect your rights under applicable laws. Applicable laws for the purpose of this Policy means: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2013; (b) General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) until such time as it might cease to apply in the UK; and (c) to the extent applicable, any legislation ratifying or 6 / 19 otherwise adopting the GDPR in the UK, and any applicable associated or supplementary data protection laws or regulations. We recognize that as an international business, some of our customers are resident in jurisdictions other than England and Wales. In certain circumstances, local laws of these jurisdictions, may by way of their application, afford rights to a customer in respect of the personal data that they provide to us. We anticipate that the rights set out in this Policy also provide you with such protection in relation to your personal information. Please do e-mail our Data Protection Officer at service@competstyle.com to discuss any additional questions you may have.
Faqs
The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time. *Processing Time: The order processing time depe nds on the time frame of the quality check, the packaging and also on the stock status of the in dividual product It usually takes 3-5 business days to process your order (while some items may need 7-12 business days or longer). You will receive an email notification once your order has been shipped. If you've paid for express shipping and the package didn't arrive in time as stated in our shipping policy, you can contact us for a shipping refund. You can check our Shipping Policy page for more information.
Shipping Info
Our goal is to offer you the best shipping options, no matter where you at. We deliver across the world every day, and we strive to provide services of the highest level.
How can enjoy free shipping policy?
Free shipping(10-20Days) on orders over $69.
Shipping fee:
| Standard Shipping | |
| Delivery time | 10-20 Days |
| Shipping fee | $9.99 |
Both shipping fee and shipping method should be subject to what is stated on Payment Page.
How soon will I receive my package after my order placed?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 3 to 5 working days to process. But due to the current severe epidemic, we have to extend the processing time, it is about 5-8 working days, we will try our best to control it within 3-5 working days.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
| AREA | STANDARD |
| US&CA | 10-20 Days |
| UK | 10-20 Days |
| EU | 10-20 Days |
| AU | 10-20 Days |
| OCEANICA(NEW ZEALAND) | 10-20 Days |
| REST(ASIA ERICA ISLAND ETC) | 10-25 DAYS |
| CHILE BRAZIL(CNPJ/CPF/EORI NUMBER REQUIRED) | 10-25 DAYS |
| SA(COLUMBIA FERU ARGENTINA)(2DN TRANSIT) | 15-25 DAYS |
Return & Exchange
Thank you for shopping at competstyle .
If you are not entirely satisfied with your purchase, we are happy to help.
Exchange or return for a refund
The products can be returned within 30 days of receipt. A new product can be exchanged for another product or returned for a refund.
To be eligible, please ensure that.
-The product is in the original packaging
-The product is not used or damaged
Products that do not meet these criteria will not be considered for return.
To return the products, please send a change request to customer service at service@competstyle.com Most returns are processed within 5 working days of receiving your package.
We will issue the refund to your wallet within a few days unless otherwise informed that the refund will be made to your payment account in advance. The wallet balance can be used on your next purchase or debited to your payment account. You will receive a confirmation email once your refund has been issued.
We do not accept exchange and return requests once the "Specials" are sold.
Purchase not eligible for return:
-Final sale items cannot be returned or exchanged.
-You must email us a picture showing the problem/defect when submitting the return/exchange request.
After you have received a confirmation from our customer service, send the product together with the product list with the product ID. A tracking number for the returned package is required. We will take care of product exchanges or refunds after we receive your returned package.
Damaged items
If you have received a damaged product, please notify us immediately for assistance.
Order cancellation
We offer full refunds if the order is canceled within 24 hours of purchase.
You should send an order cancellation request to our customer service at service@competstyle.com. as soon as you decide to cancel the order.
For orders that have been canceled but not shipped within 24 hours of purchase, we offer a partial refund after applying a 15% cancellation fee.
We DO NOT accept cancellation requests once the orders have shipped.
Refunds (if applicable)
Once your return has been received and checked, we will email you to notify you that we have received your returned item. We will also notify you of our approval or rejection of your refund. If approved, your refund will be processed and automatically credited to your credit card or original payment method within 7 to 15 business days.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take time for your refund to be officially posted. Next, contact your bank. It often takes time for a refund to be posted.
If you've done all of this and have not yet received your refund, please contact us at service@competstyle.com.
Customers are only charged once for shipping costs (this includes returns) and consumers are not charged for inventory to return the product.
WARMLY RETURNING NOTE: Kindly please contact us advanced but don't return directly to the sender address on your parcel that mentioned of carrier’s transit warehouse and invalid reimbursement.
Also, any after-sales matters we advised the consultant about in 5 calendar days were solved. (varied from practical amount feed).
Please contact our Customer Service to get the return address and don't return the item to the address listed on our website.
